Frequently Asked Questions
Do I need planning permission to install a log burner?Usually not. Installing a stove is treated as permitted development in most homes. You'd only need planning permission if you live in a listed building, a conservation area, or if the external flue extends more than 1 metre above the roofline. Building Regulations still apply regardless — that's separate from planning permission, and it's the one our installation partner deals with directly.
What is a smoke control area and does it affect me?Many towns and cities in the UK are designated smoke control areas under the Clean Air Act, where it's an offence to emit smoke from a chimney unless you're using a DEFRA-exempt appliance or burning an authorised fuel. Most modern Ecodesign stoves are DEFRA-exempt, but the two certifications are separate, so this is checked as part of your survey. You can also check your address on your local council's website.
Do I legally need a registered HETAS Installer? Not strictly — you can install a stove yourself or use an unregistered fitter. But if you do, you're required to notify Building Control separately and pay for their inspection. Using a HETAS-registered installer means the job is self-certified on the spot, with no separate council involvement or fee.
What is a certificate of compliance, and why does it matter?
It's the document that proves the installation meets Building Regulations. The job is notified through the HETAS Technical Hub, which forwards a record to your local authority, and your certificate typically arrives within two weeks. You'll need it if you ever sell the property or claim on insurance.
How much does a stove installation cost?It depends on the appliance, whether you need a new liner or flue, and the condition of your existing chimney. You'll get a firm price after a free site survey rather than a guess over the phone.
How long does installation take?
Most straightforward installations, using an existing lined chimney, take a day. Jobs needing a new flue liner, chamber work, or fireplace opening-up typically take one to two days.